The information on this page and found via links relates to models manufactured up to and including 2018 and is not necessarily up-to-date. If in doubt, please visit: www.greenmountain grills.com
Support Videos
The videos below are a selection of ones produced by Green Mountain Grills and should apply to most models manufactured 2018 or earlier.
WiFi SetupStainless Steel ComponentsWiFi Tips & Tricks with Temperature Calibration |
Heat Distribution
Preventative Maintenance |
FAQs
Below you'll find some of the things we think you may need remining about if you haven't used your grill for a while....
My grill didn't light. What happened?
Possible causes (you may see a FAL (“FAiL” abbreviation) message:
- Too much ash in the firebox. Wait until it cools off, and clean the ash out.
- Pellets overfilled the firebox. NEVER turn the grill off and on repeatedly, as this will fill the firebox with pellets. The igniter cannot light the pellets unless air can flow freely through the combustion chamber.
- Combustion fan not operating. Check to make sure the fan blades turn freely and that it runs on Cycle 2 of the 0-1- 2-3 sequence. Replace if necessary.
- Firebox is empty because auger has not fed pellets into it. Click the “Support Tab” for further diagnosis.
Why won't my grill start in Server Mode?
You MUST be present (at your grill) to start it for obvious safety reasons.
How high should I set my chimney cap?
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Surprisingly, chimney cap height is crucial to your grill’s proper performance. If you choke it down too far, it creates pressure inside the grill which can result in temperature fluctuations.
The chimney on your Daniel Boone or Jim Bowie series grill should always be open at least as much as shown in the picture on the left. In warm weather, you should open it even further. On the Davy Crockett model, swing it all the way open, all the time. |
Do I have to use Green Mountain Grill pellets?
No. But DO NOT USE HEATING or SOFTWOOD pellets. These are not intended to be used for cooking food and may be harmful to your health.
Should I line my grease bucket with foil?
Yes, it will make it much easier to clean.
How do I update the firmware on my WiFi grill's controller?
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What temperatures do people typically cook at on GMG grills?
Smoke: 65-105C (150-220 F)
Barbecue: 107-135C (225-275 F)
Roast: 137-190C (280-375 F)
Grill: 195-245C (380-475 F)
Sear: 248-260C (480-500 F); on the Davy Crockett, 285C (550F)
Barbecue: 107-135C (225-275 F)
Roast: 137-190C (280-375 F)
Grill: 195-245C (380-475 F)
Sear: 248-260C (480-500 F); on the Davy Crockett, 285C (550F)
How should I turn off my grill?
Daniel Boone/Jim Bowie:
Never just use the ON/OFF switch to turn the grill off. Instead, use the down arrow to lower the temperature to 150. Release the button and press it once again to enter “FAN” mode. The grill will power down after the “FAN” mode ends. At that time, you may use the ON/OFF switch to cut power to the grill.
Davy Crockett:
Just press the red power button at any time to turn the grill off and enter automatic FAN mode.
Never just use the ON/OFF switch to turn the grill off. Instead, use the down arrow to lower the temperature to 150. Release the button and press it once again to enter “FAN” mode. The grill will power down after the “FAN” mode ends. At that time, you may use the ON/OFF switch to cut power to the grill.
Davy Crockett:
Just press the red power button at any time to turn the grill off and enter automatic FAN mode.
How should I store the pellets?
We recommend clean, dry, ventilated indoor storage in the original bags or a waterproof storage container.
Do not let your pellets get damp or wet. Ever. Makes Gremlins seem tame (actually, they'll degrade and at best cause temperature issues, at worst they'll damage your auger!).
Do not let your pellets get damp or wet. Ever. Makes Gremlins seem tame (actually, they'll degrade and at best cause temperature issues, at worst they'll damage your auger!).
Suddenly my grill is running hotter than I have it set. What’s wrong?
This might happen on an extremely hot day, similar to how your car can be hotter inside that it is outside.
The grill needs to produce enough heat to keep the fire going, and rarely, on extremely hot and windy days, the inside temperature may exceed the set temperature.
Opening the lid for a few minutes at a time will normally solve this issue.
The grill needs to produce enough heat to keep the fire going, and rarely, on extremely hot and windy days, the inside temperature may exceed the set temperature.
Opening the lid for a few minutes at a time will normally solve this issue.
How often should I clean my grill?
We recommend normal cleaning necessary for hygiene and appearance. A thorough cleaning inside and out about every 25 hours of grilling time should ensure the best possible results in the future.
How often should I to clean the ash out of my firebox?
Unfortunately, some pellets have a much higher ash content than they should. This may result in larger ash deposits in the firebox which can restrict airflow and cause temperature fluctuations and even soot if the fire gets starved for oxygen.
You should use a shop vacuum to pull the ash out of the firebox every 35-45kg (75-100 lbs) or so of pellets. You may have to do it more often if you use high ash content pellets.
Make sure your grill is cold and there are no remaining embers before cleaning the firebox.
You should use a shop vacuum to pull the ash out of the firebox every 35-45kg (75-100 lbs) or so of pellets. You may have to do it more often if you use high ash content pellets.
Make sure your grill is cold and there are no remaining embers before cleaning the firebox.
Occasionally, I notice grease on the ground. What can I do about it?
Barbecue and drippings seem to go hand in hand, so some people invest in a grill mat or similar that they place on the ground under their grill.
If you have a persistent leak from your chimney, it's probable that the nuts need tightening or you may need a new gasket; alternatively, seal with high temperature silicone.
If you have a persistent leak from your chimney, it's probable that the nuts need tightening or you may need a new gasket; alternatively, seal with high temperature silicone.
Why doesn’t my grill smoke more?
All pellet grills burn very cleanly after start-up.
They put off a thin blue smoke which gives the meat a perfect mild smoke flavour. Those who are used to stick burners will notice this difference. Stick burners put off a dark smoke that may impart a distinct and somewhat bitter taste to the meat. That flavour is because of the bark which may include harmful byproducts like creosote. Pellets do not contain bark.
That being said there are ways to get as much smoke flavor from your pellet grill as possible.
They put off a thin blue smoke which gives the meat a perfect mild smoke flavour. Those who are used to stick burners will notice this difference. Stick burners put off a dark smoke that may impart a distinct and somewhat bitter taste to the meat. That flavour is because of the bark which may include harmful byproducts like creosote. Pellets do not contain bark.
That being said there are ways to get as much smoke flavor from your pellet grill as possible.
- The lower the temperature at which you smoke, the more smoke flavour you will get. Low-and-slow is the name of the game!
- The addition of a smoke tube or other smoke generatating material may help those who are looking for a stronger smoke flavour.
How long does it take my grill to cool down?
Depending on ambient temperature, the grill can take from 15-45 minutes to cool downafter it exits FAN mode.
Why is there a temperature difference between the left to right of my grill?
Many factors affect the left-to-right temperatures inside any grill. Prevailing winds may cool down one quadrant of the grill. Outside air temperature may require more air infusion from the combustion fan in order to maintain the set temperature. Cold food on one side or the other may produce lower temperatures in that area.
If your GMG model came with a moveable diffuser:
If your GMG model came with a moveable diffuser:
- in most cases, centering the underside “V” over the firebox will provide satisfactory results from side to side.
- if you move the heat shield (diffuser) to the left, the temperature on the right will increase, and vice-versa.
- Some people still feel more comfortable using instant readings from an instrument such as a Maverick than with the computer’s averages. If you wish to adjust your grill’s temperature to match your Maverick (or similar) move the diffuser to the left (makes the Maverick’s display’s reading hotter) or to the right (makes it cooler)." These are small changes to get it dialed in. Pushing the heat shield left a very small amount from center will direct the flame away from the thermal sensor causing it to read less heat. When it reads lower it will raise the temp of the grill overall. Making it more accurate to what the grill is reading.
- Make small changes of about 5mm (1/8”) only.